Frequently Asked Questions (FAQ)
How do I place an order?
Feel free to give us a call at 604-279-8577 to place an order between the hours of 8:30AM – 5:00PM PST, Monday to Friday or email your orders to email@example.com. For product inquiries, email firstname.lastname@example.org.
What kind of discount do I get as a contractor?
The price listed for various products on our website is the "regular price". If you are a contractor, we will apply an appropriate discount for you at the time of ordering/invoicing. The discount level will vary depending on the product/equipment. If you have any questions or concerns, please speak directly to one of our sales representatives.
I can't find the product I am looking for?
While we try to offer many of the products we carry online, we have specific products that are only available in-store or through special orders. Surcharges will apply separately. Please contact our sales representatives directly at 604-279-8577 or by email at email@example.com for more details.
What are my payment options?
We accept Visa and Mastercard over the phone. For in-store purchases, we accept Visa, Mastercard, Interact Debit and Cash. We do not accept American Express and/or overseas credit cards.
I ordered the wrong products/need to return my product?
Customer satisfaction is something we pride ourselves on. Apollo will gladly refund or exchange your products within 30 days of purchase. Products must be in original packaging and resalable condition with a valid receipt/order confirmation.
All shipping charges on returns will be paid for by the customer.
All clearance items are final sale, and can’t be returned.
A minimum 25% restocking fee will be applied if the product after examination has been used or is no longer resalable.
How much does shipping cost?
Apollo will provide customers with free shipping when they purchase $500 or more (before tax) within Metro Vancouver, and are located in the Vancouver area (other terms and conditions may apply: see store policies). Please call for a quote. Expedited shipping rates are offered upon customer request. Shipping charges on equipment will be charged at time of order.
How long will my order take to arrive?
Within lower Mainland Regular delivery time is 1-2 business days. Express service is also available upon request.
What if my package is damaged or missing items?
If your items have arrived damaged or you appear to be missing products that are on your sales order please contact us within 48 hours upon receiving.
How long is the warranty period for machines/power tools?
From purchase date, we warrant tool products against defects in material and workmanship for a period of one year from date of original retail purchase (proof of purchase required). Warranty repairs will be limited due to many variations of usage. Therefore, replacement of parts and labour may be implied. Returns within warranty period will be shipped freight prepaid.
Warranty is terminated if tool has been misused, abused, improperly maintained, altered/repairs done by a third party, or non-functional due to normal wear and tear.
If you spot a problem within 30 days upon purchase, please bring in your machine/power tool as soon as you can to save on repair costs.
What if my repaired machine/power tool still has problems? Can I bring it back?
You can certainly bring it back. 2nd time repair assessment includes Flex, Alpha, Makita, Hitachi, and Apollo Power Tools. We will send in your machine to an Authorized Service Repair Centre for further analysis.
Parts requiring a second time repair must be examined first to determine if the same exact part has failed to function from your last service repair.